TAMRMS#: B09
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Community Engagement Survey Results
Presented by: Darija Slokar, Senior Advisor & Project Manager, Strategic Services & Information Technology Department
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RECOMMENDATION:
recommendation
That Community Growth & Infrastructure Standing Committee recommend to Council that the 2019 Community Engagement Survey results, contained in the attachments to the January 13, 2019 agenda report entitled “Community Engagement Survey Results”, be received as information.
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PURPOSE OF REPORT
The purpose of the report is to provide to Council results of the 2019 Community Engagement Survey.
ALIGNMENT TO COUNCIL STRATEGIC PRIORITY
N/A
ALIGNMENT TO SERVICE DELIVERY
The report is related to the Public Participation program. Specifically, the statistically representative Community Engagement Survey conducted every two years to provide opportunity for residents to share their opinions and perceptions on the City’s programs and services to inform decision-making.
ALIGNMENT TO COUNCIL (OR COMMITTEE) DIRECTION OR MANDATORY STATUTORY PROVISION
City Council Policy C-CAO-20 Public Participation Policy was approved at the March 20, 2019 Council meeting.
BACKGROUND AND DISCUSSION
The City conducts a Community Engagement Survey biennially to gauge community opinions and perceptions about quality of life, safety, overall satisfaction with City services, facilities and service expectations. It is one of many important tools used to help gauge resident’s satisfaction with services and quality of life in St. Albert, identify community priorities and opportunities to optimize services delivered to the community.
Yardstick Research (formerly Banister Research and Consulting) was selected to conduct the 2019 Community Engagement Survey with the following objectives:
· Measure residents’ perception regarding quality of life and safety
· Measure residents’ perception to expectations related to programs, services and customer experience
· Measure r...
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