TAMRMS#: B06
10.2
Information Item Only
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2025 Servus Place Financial Report
Presented by: Atul Saini, Financial Controller, Financial Services, Financial & Strategic Services
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SUMMARY
The purpose of this report is to present the 2025 Servus Place Financial Report.
ALIGNMENT TO COUNCIL DIRECTION OR MANDATORY STATUTORY PROVISION
On September 19, 2022, Council passed the following motion:
CM-22-021
That Administration by November 1, 2022, Administration will prepare a Servus Place Financial report covering the period of January to December 2021 as well as a report covering the period of January to September 2022 and provide that information to Council; and That moving forward, Administration would include the requested Servus Place financial reporting as part of the corporate year end reporting, typically completed in Q2 of each year. The reporting will include the financials from the prior calendar year.
BACKGROUND AND DISCUSSION
Servus Place is one of several financial business units within Recreation & Parks service delivery. Overall, the Department had a positive net financial impact with $7.217 million in actuals on a budget of $7.478 million. Following is more detailed information on the 2025 financial report for Servus Place.
Overall, in 2025 there is a $1.876 million deficit at Servus Place against a $1.611 million budgeted deficit resulting in a $265,000 negative financial impact. In the 2026 budget, Servus Place is planning for a $1.337 million deficit.
Administration has identified a trend of rising expenses as the facility ages and operational costs continue to increase, alongside plateauing revenue. A deeper review is scoped as a part of the Internal Audit Steering Committee work in 2026 to better understand the underlying drivers and opportunities.
REVENUE
In 2025, Servus Place welcomed 1.7 million individuals through its doors, generating $7.496 million in revenue against a budget of $7.226 million, a $271,000 increase from budget.
From an overall admissions perspective, membership growth has leveled off, ending the year with an average of 5,400 members per month, slightly below budget, and 566,000 paid facility accesses (members/day admissions). Programming experienced significant participation with over 160,000 program participants and a better-than-budgeted revenue of $216,000 in recreation and fitness programs, which was offset by additional expense. Rental utilization of the facility was slightly ahead of anticipated use with over 20,000 rental hours and $115,000 in additional rental revenue.
EXPENSES
In 2025, the expenses for Servus Place were $9.372 million resulting in a yearend variance of $535,000 over budget on expenses. Additional expenses in casual wages for utilization in the Water Play Centre and programming staff, offset by additional revenues, accounted for $190,000.
Arena operations staff and equipment delivered by Public Operations ended the year with a variance of $90,000 due to vehicle and equipment chargeback rates and balancing offsets.
Approximately $255,000 of the variance was attributed to higher-than-budgeted costs for chemicals, janitorial services and supplies, and emergent maintenance related to aging infrastructure.
STAKEHOLDER COMMUNICATIONS OR ENGAGEMENT
Feedback provided from the Recreation & Parks department and the Financial & Strategic Services department.
ALIGNMENT TO PRIORITIES IN COUNCIL’S STRATEGIC PLAN
None at this time.
ALIGNMENT TO LEVELS OF SERVICE DELIVERY
N/A
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Report Date: April 21, 2026
Author(s): Susannah Wood, Supervisor, Analytics & Business Operations, Recreation & Parks, and Atul Saini, Financial Controller, Financial & Strategic Services
Department: Recreation & Parks and Financial & Strategic Services
Department Director: Daniele Podlubny and Anne Victoor
Managing Director: Dinu Alex and Diane McMordie
Chief Administrative Officer: William Fletcher